Q: My whipped body butter solidifies in cooler temperatures and softens in warm temperatures – is that normal?
A: Yes! Our body butters are made with raw, natural ingredients – no toxins, fillers, or shortcuts. Similar to real butter, the texture may vary in differing temperatures. However, as long as you keep it firmly sealed and out of direct sunlight when not in use, you can be assured that your skin will reap all the great benefits of the body butter. Once warmed in your palm or fingers, the butter should apply nicely onto the body.
Q: Does the body butter have to be refrigerated?
A: No, it does not have to be refrigerated. However, if you live in a predominately hot climate and are purchasing in the summer, we advise putting the body butter into the fridge for about 30 minutes after receiving your package before use. After that, the butter should do just fine in room temperature, out of direct sunlight.
Q: What’s the difference between body butter and body lotion?
A: We have a detailed blog post going over the key differences & recommend you check it out!
Q: What is the shelf life of your products?
A: As denoted on our packaging, they are good for 12 months, or a year. To ensure freshness, we always make the body butters in small batches.
Q: Are your body butters vegan & cruelty-free?
A: Definitely. We take pride in creating indulgent whipped body butters with plant-based ingredients that promote the safety & well-being of all people and animals. All of our products are handmade with love and never tested on animals.
Q: What can I do to strengthen the aroma of my body butter?
A: We carefully craft our body butters to suit a wide clientele, and understand that while you can’t tone down on the strength of the aroma, you can always add to it. Some people have a lower tolerance to strong essential oil aromas, so we are mindful of that when whipping up our butters. However, if you wish, you may always add some drops of pure essential oils to your butter to strengthen the aroma. For example, if you have a lavender body butter, you can add a couple drops of lavender essential oil to bring out the scent more.
Q: How can I ensure I’m treating my skin & body to the very best?
A: We use only top quality ingredients that are pure, certified organic and/or natural to provide you with the purest and most nourishing skincare experience.
Q: What is your return/exchange policy?
A: Due to the nature of the product, we cannot accept any returns or facilitate any exchanges. However, please don’t hesitate to contact us with any questions or concerns via e-mail at firstname.lastname@example.org.